Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of VideoToReels (also written "Video to Reels" and "Video To Reels"), including the web application available at videotoreels.com and the VideoToReels mobile applications for iOS and Android (together, the "Service", the "App" or "VideoToReels"), including the mobile-web experience and its integrations with third-party social platforms. VideoToReels is operated by HEALING CARE S.R.L., a company incorporated in Romania ("we", "us", or "our"). By accessing or using VideoToReels you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use VideoToReels. These Terms apply to all visitors, users, and others who access the Service.

Eligibility. You must be at least 16 years old, or the age of digital consent in your country if that is higher, to use the Service. If you use the Service on behalf of a company or other organisation, you confirm that you are authorised to accept these Terms on its behalf.

Legal Entity

2. Your Account

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Immediately notify us of any unauthorized use of your account
• Not create more than one personal account
• Not transfer your account to another person without our written permission

You are responsible for all activity that occurs under your account. We may suspend or terminate accounts that violate these Terms, as described in Section 8.

3. Content Ownership

3.1 Your Content

You retain full ownership of all content you create, upload, or publish through the Service, including but not limited to videos, images, text, audio, and project data ("Your Content"). We do not claim ownership of Your Content.

Your rights to Your Content. You confirm that you own Your Content or have obtained every right, licence, consent and release needed to upload it, have it edited and processed through the Service, and publish it to the accounts you connect. This includes the rights of any person who appears or is heard in it, and rights in any music, footage or artwork it contains. You must not upload content you do not have the right to use.

Licence to us. So that we can run the Service for you, you grant HEALING CARE S.R.L. a worldwide, non-exclusive, royalty-free licence to host, store, copy, transcode, transcribe, analyse, modify, adapt and create derivative works from Your Content (for example clips, captions, cover images, B-roll insertions and AI-assisted edits), and to display, distribute and publish it to the destinations you choose. We may sublicense these rights only to service providers acting on our behalf (listed on our Sub-processors page) and to the social platforms you direct us to publish to. We use this licence only to provide, secure and improve the Service for you, never to sell or advertise Your Content.

How long the licence lasts. The licence ends when you delete Your Content or your account. Copies in backups may remain for up to 30 days. Content already published to a third-party platform stays there under that platform's terms until you remove it.

AI training. We do not use Your Content to train general-purpose AI models, and we do not allow our AI providers to do so.

3.2 Stock Media and Third-Party Content

The Service may let you search for and use images, video, music and sound effects from third-party libraries, including Pexels, Pixabay, Unsplash, Freesound and Jamendo ("Stock Media"). Stock Media is owned by its creators and licensed by the relevant provider, not by us. Your use of it is subject to that provider's licence: the Pexels License, Pixabay Content License, Unsplash License, and the Creative Commons or other licence shown for each Freesound or Jamendo item.

You agree not to remove or change any attribution the Service adds to Stock Media. You also agree not to sell or redistribute Stock Media on its own (unchanged or as stand-alone files), not to suggest that a person shown in it endorses you or your product, and not to use it in ways its licence forbids. Some tracks, such as certain Jamendo music, may need a separate commercial licence before they can be used in commercial or promotional content. The Service will tell you when this applies.

We make Stock Media available as a convenience, "as is", and we don't guarantee that it is free of third-party rights, such as trademarks or rights of people shown in it, that the provider's licence does not cover.

3.3 AI-Generated Content

Content suggestions and modifications made by the AI assistant are tools to assist your creative process. You are responsible for reviewing and approving all AI-generated edits before publishing, including edits made by automations you set up. You retain ownership of the final output, to the extent the law allows. AI output may not be unique, and other users may receive similar output.

You are responsible for labelling AI-generated or AI-altered content where a platform or the law requires it. This includes TikTok's AI-generated content label, YouTube's altered or synthetic content disclosure, Meta's "AI info" label and, where applicable, the transparency obligations of the EU AI Act. The Service provides these disclosure settings where the platform supports them.

4. Social Media Publishing

By connecting social media accounts and using publishing features, you agree to:

• Authorize us to publish content to your connected accounts on your behalf, when you publish a post, schedule it, or set up an automation that publishes it
• Comply with each social platform's terms of service and community guidelines
• Ensure you have the right to publish all content you schedule or automate
• Accept that we are not responsible for content rejection by social platforms
• Understand that publishing failures may occur due to platform API changes, token expiry, or rate limits

We store your social media OAuth tokens securely (encrypted with AWS KMS) and only use them for authorized publishing actions. You can revoke access at any time by disconnecting your social accounts.

Platform terms. We connect to each platform only through its official API. When you use a platform through VideoToReels, that platform's own terms also apply to you, including:

• YouTube: the YouTube Terms of Service and the Google Privacy Policy. You can revoke our access at any time from your Google security settings.
• Instagram, Facebook and Threads: the Meta Terms of Service and the Instagram Terms of Use.
• TikTok: see Section 4.1.
• LinkedIn, X, Pinterest and the other platforms offered in the App: each platform's own user agreement.

VideoToReels is not affiliated with, endorsed by or sponsored by any of these platforms.

4.1 TikTok integration

VideoToReels integrates with TikTok using TikTok Login Kit and the TikTok Content Posting API. When you connect a TikTok account to VideoToReels, you authorize VideoToReels to, on your behalf and at your direction:

• Read your basic TikTok profile — open ID, display name, profile picture and username — so we can show you which account is connected (user.info.basic, user.info.profile)
• Read your account statistics — follower count, following count, total likes and video count — to display them in the VideoToReels analytics dashboard (user.info.stats)
• Read the list of your TikTok videos and their public engagement metrics (views, likes, comments, shares) to display per-post analytics in VideoToReels (video.list)
• Publish videos you create in VideoToReels directly to your TikTok account, with the caption, privacy level and interaction settings (comments, duet, stitch) and required content disclosures you choose before posting (video.publish)
• Send videos to your TikTok inbox as drafts, for you to review and publish from the TikTok app (video.upload)

VideoToReels never posts to TikTok without your explicit instruction: you either publish the post yourself or approve it when you schedule it, having chosen its privacy level and disclosures. VideoToReels never modifies or deletes content you did not create in VideoToReels, and does not sell or share your TikTok data with third parties. By posting to TikTok you agree to TikTok's Music Usage Confirmation and, for branded content, its Branded Content Policy. Your use of TikTok through VideoToReels is additionally governed by TikTok's own Terms of Service and Community Guidelines. You can disconnect your TikTok account at any time from Connected Accounts in VideoToReels, or revoke VideoToReels' access from your TikTok account settings; either action immediately stops all further access.

5. Prohibited Use

You agree not to use the Service to:

• Create, distribute, or publish content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Infringe upon the intellectual property rights of others, including by uploading or re-publishing videos, music or other content taken from other creators or platforms without permission
• Upload images or recordings of other people without the consent the law requires, or create deceptive synthetic media ("deepfakes") of real people
• Distribute malware, viruses, or any other harmful software
• Attempt to gain unauthorized access to other accounts or systems
• Use automated tools to scrape, mine, or extract data from the Service
• Circumvent or disable any security features of the Service
• Resell or redistribute the Service without our written permission
• Use the Service for spam, bulk messaging, or unsolicited promotion

6. Copyright and Content Reports

We respect intellectual property rights and expect our users to do the same. If you believe content processed or published through VideoToReels infringes your copyright or other rights, or is otherwise illegal, send a notice to copyright@videotoreels.com that includes:

1. your name and contact details;
2. a description of the work or right you say is infringed;
3. where the content can be found (for example a VideoToReels link, or the social post it was published to);
4. why you believe the content is infringing or illegal;
5. a statement that you have a good-faith belief that the use is not authorised by the rights holder, its agent or the law, and that the information in your notice is accurate. Where you act for a rights holder, also state that you are authorised to do so;
6. your physical or electronic signature.

We will review each notice promptly and may remove or disable access to the content concerned. We will tell the affected user and give our reasons, as required by the EU Digital Services Act. If you believe your content was removed by mistake, you can reply to that message with a counter-notice explaining why. We will reconsider and tell you our decision.

Content that has already been published to a third-party platform is controlled by that platform. You may also report it directly to the platform.

Repeat infringers. We will suspend or close the accounts of users who repeatedly infringe the rights of others.

7. Subscriptions and Payments

Some features of the Service require a paid subscription. By subscribing, you agree to:

• Pay the applicable subscription fees at the beginning of each billing period
• Accept automatic renewal unless you cancel before the next billing date
• Provide valid payment information through our payment processor (Stripe)

We reserve the right to change subscription pricing with 30 days notice. You may cancel your subscription at any time, and it will remain active until the end of the current billing period.

Right of withdrawal (EU/EEA and UK consumers). You have 14 days from purchase to withdraw from a subscription. Because the Service is provided immediately, we will ask you at checkout to request that it starts at once. If you withdraw within the 14 days, we will refund you minus a proportionate amount for the period already used. If a plan includes credits, you lose the right of withdrawal for those credits once you use them, provided you agreed to this at checkout.

8. Suspension and Termination

You can stop using the Service and delete your account at any time from your account settings, or as described on our Data Deletion page.

We may suspend or close your account, or remove content, if you seriously or repeatedly breach these Terms, if the law or a court or authority requires it, or if continuing would expose us, other users or a platform partner to legal liability. Where the law allows and it is safe to do so, we will tell you why in advance and give you a chance to respond. If we close a paid account for reasons other than your breach, we will refund any prepaid fees for the unused period.

Sections 3, 6, 9, 10 and 12 continue to apply after your account is closed.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind
• We do not guarantee uninterrupted or error-free operation of the Service
• We are not liable for any content published to your social accounts through the Service
• We are not responsible for failures in scheduled post delivery due to third-party API issues
• Our total liability shall not exceed the amount you have paid us in the 12 months preceding the claim
• We are not liable for any indirect, incidental, special, consequential, or punitive damages

10. Indemnification

You agree to indemnify and hold harmless VideoToReels, its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or relating to your use of the Service, your content, or your violation of these Terms.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting a notice on the Service or sending you an email. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Romania and the directly applicable laws of the European Union. Any disputes arising from these Terms shall be resolved through good-faith negotiation first, and if not resolved, through the competent courts of Cluj-Napoca, Romania (or, for consumers, the competent court at the consumer's place of residence as permitted by applicable EU consumer-protection law).

13. Public Authority Request Handling Policy

We take a principled, narrow approach to requests from public authorities (governments, regulators, law-enforcement agencies) for user personal data. The following five rules govern our response to every such request.

1. All requests from public authorities for user personal data are reviewed by the company’s legal counsel (or, while the company operates without in-house counsel, by the founder with documented external counsel review) for legality under the requesting jurisdiction’s law before any disclosure.
2. Where a request is determined to be unlawful, overbroad, or contrary to fundamental rights, we will challenge it through the appropriate legal mechanism before complying.
3. Disclosed data is limited to the specific records named in the request; we do not provide bulk or speculative datasets.
4. Each request, our legal review, the actors involved, and the final response are recorded in a private incident log retained for at least five (5) years.
5. Where local law permits, affected users are notified of any disclosure.

We publish an annual transparency report summarising the aggregate number and category of requests received and how we responded. Inquiries about this policy can be sent to the address in Section 15 below.

14. Apple App Store Terms

This Section applies if you downloaded the VideoToReels iOS app from Apple's App Store.

1. Parties. These Terms are between you and HEALING CARE S.R.L. only, not Apple Inc. ("Apple"). We, not Apple, are solely responsible for the app and its content.
2. Scope of licence. We grant you a non-transferable licence to use the app on Apple-branded devices that you own or control, as permitted by the Usage Rules in Apple's Media Services Terms and Conditions.
3. Maintenance and support. We alone are responsible for maintenance and support of the app. Apple has no obligation to provide any.
4. Warranty. If the app fails to meet any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. To the extent the law allows, Apple has no other warranty obligation for the app. Any other claims, losses, liabilities, damages, costs or expenses resulting from a failure to meet a warranty are our responsibility.
5. Product claims. We, not Apple, are responsible for handling any claims by you or a third party relating to the app or your use of it. This includes product liability claims, claims that the app fails to meet any legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
6. Intellectual property. If a third party claims that the app or your use of it infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.
7. Legal compliance. You confirm that you are not located in a country subject to a US Government embargo or designated by the US Government as "terrorist supporting", and that you are not on any US Government list of prohibited or restricted parties.
8. Third-party terms. You must comply with any applicable third-party agreement terms, such as your wireless data service agreement, when using the app.
9. Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept them, Apple has the right to enforce these Terms against you as a third-party beneficiary.
10. Contact. Questions, complaints or claims about the app should be sent to HEALING CARE S.R.L., Str. Someșului 34-36, Sc. 2, Et. 5, Ap. 159, 400145 Cluj-Napoca, Romania, support@videotoreels.com.

15. Contact Us

If you have any questions about these Terms, please contact us at: